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Can shopfitting be beautiful? Absolutely! Bringing a client’s dream space to life with a first-class fit out is incredibly fulfilling.

Here, APSS Senior Project Manager John Bysouth talks about how the APSS Customer Satisfaction Promise underpins our work in achieving an excellent fit out:

 We recently celebrated the completion of our newly-refurbished, state-of-the-art Showroom at our Lincoln headquarters. There, we talked a lot about how customer satisfaction is at the heart of the business and how we make sure our clients feel totally at ease when choosing us for their retail fit out. Nothing beats the satisfaction of fitting out a new retail space, shop or showroom exactly how the client imagined - both in terms of the transformation of the space and in how smooth the process was.

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The APSS Customer Satisfaction Promise:

1. We guide you through the process from start to finish

For your retail fit out, you’ll have a dedicated APSS project manager who’ll be your main contact throughout the process. They make sure you receive the best service. We listen to your requirements, then bring your dream retail space to life.

2. We complete the task within the agreed timescale

Do you have a tight programme timescale for your fit out? APSS can help. For example, we completed work on the LNER first-class lounge at Leeds train station in just one week (half of the time it would normally take to turn this kind of project around). 

We work with you to ensure everything goes as smoothly as possible. Your project manager keeps you updated with what’s happening and what the next steps are. You will always be kept informed.

3. We deliver your project within the agreed budget

Our prices are transparent. When quoting a project we always make clients aware of any potential hidden costs, so there are no surprises along the way. With more than 25 years experience working with national brands such as Slimming World and Wren Kitchens, APSS works to your budget and keeps costs down wherever possible.

4. We provide the best quality products to suit your budget

Have you secured the best retail space in a prime location? Now it’s time to fit it out with the best quality bespoke products. Our in-house APSS bespoke joinery team specialises in manufacturing excellent custom-made shop fit and retail joinery products to complement your retail fit out.

Our retail fit out, mezzanine floor and bespoke joinery work for Staffan Tollgard on Tollgard Belgravia, is a great example of how bespoke joinery can create a beautiful showroom.

Tollgard Belgravia is Tollgard Design Group’s flagship 3,500 sq ft showroom in the Pimlico Road Design District overlooking the docks of Grosvenor Waterside.

Over a 12-week programme, APSS (as the main contractor for the fit out of this prestigious design store) created a personalised, calm and complete space that makes the most of its six-metre ceiling and 20 metres of floor-to-ceiling windows.

We aimed to create an amazing backdrop for Staffan Tollgard’s curation of furniture, lighting, rugs, fabrics and accessories. The space came together exactly as they had envisioned. The store is filled with light and has a beautiful, polished concrete floor. Our carefully constructed retail mezzanine floor houses their design teams so they can offer retail and trade clients a comprehensive interior design service under one roof.

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5. We work with you to minimise disruption to your business

When you choose APSS for shopfitting, our full and detailed plan of action for minimising disruption to your business ensures the fit out you’ve selected matches your vision precisely.

Clients receive this action plan before we begin the fit out. It includes how long the work will take and what we’ll do to keep disruption minimal. We carry out the installation in stages if required and we can do some of the most disruptive work after hours, which allows staff to continue to operate as normal.

6. We make sure you’re satisfied with the final product before we hand it over

We have developed robust relationships with retail clients throughout the East Midlands and across the UK. 

Our shop and showroom fit outs result in frequent repeat business, reflecting the high quality and innovation of our finished products. A strong, long-standing relationship with Wren Kitchens has seen us involved in their rapid expansion in the UK and we have also provided products for their move into America.

APSS has worked with Decathlon, the sporting goods retailer, where we’ve completed full store and mini fit outs nationwide, including the installation of retail mezzanines and new internal partition walls.

At APSS, we often talk about how committed we are to enriching people’s lives through an exceptional fit out. When we transform a space, creating a more visually appealing environment, it’s so satisfying to see how the fit out helps the business maximise its space, attract retail customers, boosting staff happiness and productivity.

There are 3 simple steps to bring your retail fit out design to reality:

1. Arrange an appointment

2. We listen to your exact needs

3. We install your fresh, new look

If you’ve any questions about our shopfitting services, please don’t hesitate to contact us.

Bespoke Joinery

Our specialist joinery workshop adds something extra special to your workplace to provide that lasting impression

Bespoke Joinery

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Commercial Fit Out & Refurbishment Services


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